Ijè Coaching · how I look after your information
Who I am
Ijè Coaching is the trading name of Claire Ijeh, a sole trader providing one-to-one coaching online. Contact: hello@ijecoaching.com. My registration with the Information Commissioner’s Office was submitted and paid on 25 August 2026. The registration number will be shown here as soon as the ICO issues it.
What I collect, and why
Your name and contact details, to arrange sessions and communicate with you (contract).
Booking information: times and time zone, to schedule and deliver sessions (contract).
Payment records, via Stripe; I never see your card number. To take payment and keep the accounts the law requires (contract and legal obligation).
Coaching notes: working notes I make around sessions, to coach you well across your journey (legitimate interests).
Session recordings and transcripts, only with your separate written consent: they are the raw material of your written session artefacts, and support my accreditation and mentoring (consent).
What comes up in your sessions, which can include your health or wellbeing. Coaching is emergent and a session can go anywhere, so this cannot be predicted or consented to topic by topic. Where you have given written recording consent, that consent covers whatever the session naturally touches, and it is captured only in the recording and transcript. Nothing recorded is ever shared with anyone without your further explicit consent on the Recording & AI Consent form (explicit consent).
Website analytics, to understand how the site is used (consent, via the cookie banner).
Where your data lives
I use a small number of trusted processors: Google Workspace (email, documents, secure storage), Zoom including its AI Companion transcription (sessions, recordings, transcripts), Claude, an AI assistant made by Anthropic, under my own account, which helps prepare your written artefacts from transcripts and, only with your separate consent, supports my anonymised practice research, and which is configured so your content is not used to train it, TidyCal (booking), Stripe (payment) and Squarespace (this website). Some may process data outside the UK; each does so under UK GDPR recognised safeguards. I never sell your data, and I never share it for marketing.
How long I keep it
Contact details, coaching agreements and invoices: seven years (tax and legal requirements).
Session recordings: for the length of our work together, because they are the raw material of your written artefacts. Deleted when our work ends, or once any accreditation assessment they serve is complete, whichever is later. Deleted sooner if you withdraw consent.
Transcripts: up to 12 months after our work ends, then deleted.
Your written session artefacts: yours to keep for good. My copy is kept for two years after our work ends, so that if you return to coaching we can pick up exactly where we left off, then deleted.
Coaching notes: folded into your written artefacts as we go, then destroyed.
Learning from practice
With your separate, optional consent on the Recording & AI Consent form, I analyse anonymised patterns across my practice, looking at which challenges recur and which approaches help, to improve my coaching and build practice research. Claude, the AI assistant described above, helps with this analysis under the same safeguards. It works with themes and patterns only: never your name, your identifiable words or your story. Raw recordings and transcripts are never shared or sold to anyone, and anything I publish is aggregated across many sessions. You can decline or withdraw at any time, and it changes nothing about your coaching.
Your rights
You can ask to see the data I hold about you, correct it, have it deleted, restrict or object to how I use it, receive it in a portable form, and withdraw any consent at any time. Email hello@ijecoaching.com and I will respond within one month. Where you ask for deletion, I may keep the minimum the law requires or that is needed to defend a legal claim, and nothing more. If you are unhappy with how I handle your data, you can complain to the ICO at ico.org.uk.
Last updated: 23 August 2026 · I will update this notice if the tools or practices described here change.